ESG Policies and Procedures Development Project
Project Overview
Bilancia supported a manufacturing company with international market exposure in strengthening its ESG governance framework by developing formal ESG policies and procedures. The engagement focused on enabling regulatory readiness, improving internal consistency, and aligning with stakeholder expectations for sustainability and responsible business practices.
Client Challenge
As the organisation expanded into international markets, it faced increasing ESG-related expectations from customers, investors, regulators, employees, and local communities. However, ESG practices were largely informal and fragmented, with no unified policy framework to guide decision-making or demonstrate compliance.
Key challenges included,
- Supplier ESG compliance requirements from multinational customers
- ESG due diligence by international investors
- Evolving regulatory requirements across geographies
- Growing expectations around workplace practices and environmental performance
- Limited differentiation on ESG compared to industry peers
The absence of formal ESG policies and documented procedures increased compliance risk and constrained the organisation’s ability to respond confidently to stakeholder scrutiny.
Scope of Engagement
Bilancia was engaged to support the development of a structured ESG policy and procedures framework tailored to the organisation’s operational context and stakeholder expectations. The scope focused on establishing clear governance principles, defining responsibilities, and enabling consistent application across the business.
Key Deliverables
- Enterprise-level ESG policy framework covering environmental, social, and governance areas
- Supporting procedures to guide implementation across functions
- Defined roles, responsibilities, and accountability mechanisms
- Documentation aligned with relevant regulatory and disclosure expectations
Outcomes / Impact
- Established a formal and consistent ESG governance structure
- Improved readiness for customer, investor, and regulatory ESG assessments
- Enhanced internal clarity on ESG roles and decision-making
- Strengthened the organisation’s ability to demonstrate responsible business practices